Return Policy

Return policy

The core value of our business is "customer satisfaction". For any reasons, you could return goods within 30 days since you receive the goods (based on tracking numbers provided by the carrier)

In the US market you can return to our warehouse's address:

Return Address: 1622, Levene Rd, Mobile, Alabama 36605, United States

Please contact us before you proceed to return your item(s) via email support@mollyhand.com. We will ask you for proof of your return and process your refund as soon as we receive the item(s) and check the condition of retuned items.

*Note*

The following items are not eligible for return policy:

- Products on sale

- Gifts (For example: free items from buy 1 get 1 free)

About return costs, please pay the return shipping fees.

For high-value items, please choose a guaranteed shipping method so that we can receive your returns.

Policy of return and partial refund

This provision applies to the following cases:

- It has been more than 30 days since the date you received the goods

- The product has been damaged compared to the original condition you received

- Products you have requested to design on your demand.

Refund regulations

We will refund your money right after we finish checking the quality of the goods you return. To notify you of your refund, we will send you an email to the email address you use to sign up for your purchase. In case you have not received your refunds please make sure you contact your bank first. Processing time of many banks or credit institutions that issue cards can be up to 14 days. If you have problems with your refund, please contact us at email support@mollyhand.com

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Store Information

Email: support@mollyhand.com

Address: No 42A Buoi Street, Ngoc Khanh ward, Ba Dinh district, Ha Noi city, 100000, Vietnam

Phone: +84 879 317 381

Return Address: 1622, Levene Rd, Mobile, Alabama 36605, United States